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Vivacell to refund its customers and Agents –Gov’t

Director General of National Communication Authority, Dr. Lado Kenyi giving speech during the forum yesterday [photo by Kidega Livingstone]

By Kidega Livingstone

The government through the Ministry of Information and Postal Service has admitted that Vivacell will payback their Customers and Agents affected after the closure of its operation nationwide.

The government ordered Vivacell Telecommunication Company to pay all the airtime of its customers as well as benefit of its agents and employees within three months after the closure, however, the affected customers and agents waited in vain.

Speaking during South Sudan Internet Governance in Juba, the Director General for National Communication Authority, Dr. Lado Kenyi said that the closure came because the company did not follow the right way when it was coming to start the business in the Country.

“Surely people will get their money because when we closed down Vivacell we gave them a period of time that people were supposed to be refunded in terms of money whether it’s the customer or agent and they gave more than three months to do that, but it seem they don’t want to do that because when they were coming they did not follow the right channel,” said Dr. Lado

“You are going to get your money because we have formed a committee from different government Institutions which includes the Ministry of Justice, Ministry of Finance and the National Security. The committee is working on that, at the moment they are looking at the list of the employees who were working with Vivacell so that they are paid even if going to the extent of selling assets of Vivacell,” he added.

He emphasized that another positive one is that Vivacell management is trying to come back because they are in negotiation with the government to come and start their operation. He was not clear when the government will allow the company to start its operation in the Country.

However, one of the affected clients selling airtime in Juba Town, Mr. James Wani said that the closure has affected him because the amount of money wasted for buying airtime was too much. He said he could not continue with other business because all the money was in Vivacell.

“If they are going to pay back the money I will be happy because the money I bought with airtime two days before closure was too much,” said Wani.

However, Juba Monitor could not get a comment from Vivacell management by press time because the Telephone number we had for Vivacell was not available.

The National Communication Authority suspended the services of Vivacell on March 20th 2018. It was in 2009 when the telecom Company officially started its activities and in 2011 the company network covered 10 States Capitals and main roads from Juba to Yei, Nimule, Bor and Mundri.

 

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